TERMS & CONDITIONS

Welcome to BALDHA FOODS!

If you continue to browse and use the baldhafoods.com website, you agree to comply with and be bound by the following terms and conditions of use. The term 'Baldha', 'Baldha Foods', ‘Baldhafoods.com’ or 'us', or 'we' refers to the website owner whose registered office is Rajkot, Gujarat-360001. The term 'you' refers to the user or viewer of our website.

1. USE OF WEBSITE

You agree and acknowledge that Baldha Foods is an online retailer specializing in Gujarati snacks and other products ("Products"). These Terms govern your access and use of our website and the purchase of products through our website.

2. ELIGIBILITY

By accessing and using this website, you affirm that you meet our eligibility requirements. You must be at least 18 years of age or older to use our website and its services. By proceeding, you confirm that you possess the legal capacity to enter into a binding contract with us in accordance with applicable laws and regulations.

3. ACCOUNT REGISTRATION

To fully access our website's features, including making purchases, you may be required to create an account. By registering, you agree to the following terms regarding your account:

3.1 Accurate Information

You agree to provide accurate, current, and complete information during registration. This includes keeping your details up to date so that we can maintain reliable records. Providing false or misleading information may result in suspension or termination of your account.

3.2 Confidentiality and Security

You are responsible for maintaining the confidentiality of your account credentials, including your username and password. Any activity that occurs under your account is your responsibility. To protect your account, do not share your password with others or allow unauthorized access.

3.3 Notification of Unauthorized Use

If you suspect that your account has been accessed without your permission, you agree to notify us immediately. We will work with you to investigate and, if necessary, secure your account. However, we are not responsible for any losses incurred due to unauthorized access stemming from your failure to safeguard your login information.

3.4 Compliance and Conduct

By creating an account, you agree to abide by all applicable laws and regulations while using our website. Misuse of your account, including but not limited to providing false information or engaging in prohibited activities, may result in suspension or termination of your access to our services.

4. COMMUNICATION

4.1 Account Registration and Notifications

By sharing your Account Information and successfully registering with Baldha Foods, you understand that you may receive SMS or email notifications related to your registration, purchases, and transactions on our website. These communications are essential to keep you informed about your orders and account activities.

4.2 Marketing and Promotional Communications

You may also receive notifications about marketing or promotional activities that Baldha Foods may offer from time to time. By registering and/or verifying your contact number with us, you explicitly consent to receive marketing and promotional communications from Baldha Foods and/or our authorized representatives. These communications may include information about new products, special offers, and other updates, and will be sent through various channels such as calls, SMS, email, or other digital means—even if your contact number is listed under the Do Not Disturb (DND) or National Customer Preference Register (NCPR) under the Telecom Commercial Communications Customer Preference Regulations, 2018.

4.3 Notifications and Reminders

Baldha Foods may send notifications and reminders related to the services and products offered on our website. While we strive to deliver these notifications and reminders promptly, we do not guarantee their delivery and will not be held liable for any failure to send such notifications.

5. PRODUCT INFORMATION AND AVAILABILITY

We make every effort to provide accurate and detailed information about our products on our website. However, please be aware of the following conditions:

5.1 Accuracy of Product Descriptions

We aim to ensure that all product descriptions, images, and specifications are accurate and reflect the product as closely as possible. However, slight variations in color, design, or other characteristics may occur due to differences in display settings or product updates.

5.2 Pricing Information

All prices listed on our website are provided as accurately as possible. However, occasional errors in pricing may occur. In the event of an incorrect price, we reserve the right to correct the error, and, if necessary, to cancel any orders placed under the incorrect price, with full notification to you.

5.3 Product Availability

Product availability is updated regularly to reflect current stock, but availability may change unexpectedly. If a product you ordered is out of stock or unavailable, we reserve the right to cancel your order and issue a full refund or provide alternative options.

5.4 Right to Modify Information

We reserve the right to modify, correct, or update any information related to products, pricing, availability, or descriptions at any time without prior notice. This includes changes to accommodate errors, omissions, or product updates.

6. ORDERS AND PAYMENT

Placing an order on our website signifies your intent to purchase products in accordance with these terms. Please review the following conditions:

6.1 Payment Requirements

Once you place an order, you agree to pay the total amount as specified at checkout. We accept various payment methods, as outlined on our website. By providing payment information, you confirm that you are authorized to use the selected payment method.

6.2 Currency and Pricing

All payments must be made in the currency specified on our website. Prices are subject to change without notice, but any such changes will not affect orders that have already been placed.

6.3 Payment Security and Processing

For your protection, payments are processed using secure encryption methods. However, we are not responsible for any additional charges or fees applied by your bank or payment provider, such as foreign transaction fees or currency conversion charges.

7. PRICING

Our pricing policies ensure transparency and accuracy for all purchases made through our website. Please take note of the following conditions:

7.1 Price Changes

Prices for our products are subject to change at any time without prior notice. The price displayed on the website at the time you complete your purchase will be the price applied to your order, regardless of any subsequent price changes.

7.2 Pricing Errors

We strive for accurate pricing, but errors may occasionally occur. In the event of a pricing error, we reserve the right to correct it, and, if necessary, to cancel any orders placed at the incorrect price. If your order is canceled due to a pricing error, you will be notified, and any payment made will be fully refunded.

7.3 Promotions and Discounts

Occasionally, we may offer promotional pricing, discounts, or special offers. These offers are valid only for the time period specified and may be subject to additional terms and conditions. Promotional pricing cannot be applied to past purchases or combined with other discounts unless stated otherwise.

8. SHIPPING AND DELIVERY

We strive to provide a seamless shipping and delivery experience for all our customers. Please review the following conditions regarding shipping policies:

8.1 Shipping Times and Availability

Shipping and delivery times vary depending on your location, product availability, and selected shipping method. Estimated delivery timelines are 5-7 days, but please note these are only estimates and not guaranteed delivery time. We will make every effort to dispatch your order as quickly as possible.

8.2 Shipping Costs

Shipping costs are calculated based on the delivery destination, order weight, and the chosen shipping method. The final shipping cost will be displayed during checkout. Occasionally, we may offer free or discounted shipping as part of a promotion, subject to terms and availability.

8.3 Delays and External Factors

While we aim for timely delivery, delays may occur due to factors beyond our control, such as weather conditions, high demand periods, customs processing (for international shipments), or logistical issues with third-party carriers. We are not liable for any delays caused by such external factors and encourage customers to monitor their tracking information for updates.

8.4 Carrier Responsibility

Once your order has been shipped and is in the hands of a third-party carrier, the carrier assumes responsibility for the delivery of your package. In the event of delays, lost items, or damages incurred during transit, we will work with you and the carrier to resolve the issue, but we are not directly responsible for these incidents.

8.5 International Shipping

For international shipments, additional customs fees, duties, or taxes may apply depending on your country’s regulations. These charges are the responsibility of the recipient. International delivery times may also vary due to customs clearance processes, which are outside our control.

8.6 Shipping Notifications and Tracking

Upon dispatch, you will receive a shipping confirmation email with tracking information, allowing you to monitor your package’s progress. If there are any issues with delivery, please contact us, and we will do our best to assist in tracking or resolving the issue with the carrier.

9. INTELLECTUAL PROPERTY

All content available on the Baldha Foods website, including but not limited to text, images, logos, graphics, product designs, videos, software, and any other materials, is the intellectual property of Baldha Foods or its licensors. The content is protected by copyright, trademark, and other intellectual property laws. By using our website, you acknowledge and agree to the following terms:

9.1 Ownership of Content

All intellectual property rights, including copyrights and trademarks, in the content on our website are owned by Baldha Foods or by third parties who have granted us permission to use such content. This includes, but is not limited to, all designs, logos, photographs, videos, text, and software. You may not claim ownership of any content from the Baldha Foods website, nor use any content in a way that could infringe upon these rights.

9.2 Restrictions on Use of Content

You are granted a limited, non-exclusive, and non-transferable license to access and view the content available on the Baldha Foods website solely for personal, non-commercial purposes. This means that you may not reproduce, distribute, modify, publish, transmit, or create derivative works of any of the content from our website without prior written permission from Baldha Foods. Any unauthorized use of the content could result in legal action.

9.3 Trademarks and Logos

The trademarks, service marks, and logos displayed on our website, including the Baldha Foods name and logo, are the registered and unregistered trademarks of Baldha Foods. You are not authorized to use these trademarks in any way, including but not limited to in connection with any products or services, without prior written consent from Baldha Foods.

9.4 User-Generated Content

If you submit any content, such as reviews, comments, or suggestions, to Baldha Foods via our website or through other communication channels, you grant us a worldwide, royalty-free, and irrevocable license to use, modify, and distribute that content for any purpose. You affirm that you have the necessary rights to grant such a license and that your submission does not infringe upon the intellectual property rights of any third party.

9.5 Protection of Intellectual Property Rights

Baldha Foods reserves the right to take appropriate legal action to protect its intellectual property rights. This includes, but is not limited to, seeking remedies for copyright infringement, trademark violations, and unauthorized use of content. If you believe that any content on our website infringes upon your intellectual property rights, please contact us immediately, and we will investigate and take appropriate action as needed.

9.6 Third-Party Content and Licenses

Some content on the Baldha Foods website may be licensed from third parties, and such content remains the intellectual property of the third-party licensors. You may not use, reproduce, or distribute this third-party content without obtaining proper authorization from the relevant rights holders.

10. LIMITATION OF LIABILITY

Baldha Foods takes every precaution to ensure that your experience with our website and products is positive. However, there are certain limitations on our liability, and you agree to the following terms when using our website and purchasing products from us:

10.1 Scope of Liability

Baldha Foods will not be held liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of our website, your inability to access the website, or any transaction you make with us. This includes, but is not limited to, damages related to loss of profits, business interruption, loss of data, personal injury, or damage to property.

10.2 Product Liability

While we strive to ensure that all products sold on our website meet high-quality standards, Baldha Foods will not be liable for any issues that arise from the use or consumption of our products, including any allergic reactions, injury, or adverse effects. If you experience any health issues or discomfort from a product, you should seek immediate medical attention, and we encourage you to consult the product labels, packaging, and ingredients list before use. Our liability concerning product-related claims is limited to the purchase price of the affected product, subject to our Return and Refund Policy.

10.3 Website and Service Interruptions

We make efforts to ensure that our website operates smoothly and securely. However, we do not guarantee uninterrupted or error-free access to the website or its services. Baldha Foods will not be responsible for any damages resulting from website downtime, delays in processing transactions, or technical difficulties, including those caused by third-party service providers, server errors, or hacking activities. We do not guarantee that our website will be free of viruses or harmful components that could cause damage to your computer or data.

10.4 Loss of Data or Information

Baldha Foods is not responsible for any loss, deletion, or corruption of data, whether caused by user actions, system errors, server failures, or other events beyond our control. We recommend that you maintain backup copies of any important information you may store or share through our website.

10.5 Indemnity and Hold Harmless

By using our website and purchasing products, you agree to indemnify, defend, and hold harmless Baldha Foods, its affiliates, officers, employees, agents, and licensors from any and all claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of our website or any violation of these terms and conditions.

10.6 Limitation of Liability to the Maximum Extent Permitted by Law

To the maximum extent permitted by applicable law, Baldha Foods’ liability shall be limited to the amount paid by you for the specific product or service that gave rise to the claim, or, at our discretion, to the replacement of the product or service. This limitation applies to all claims, regardless of whether they are based on contract, tort, negligence, strict liability, or other legal theories.

10.7 No Liability for Third-Party Actions

Baldha Foods is not responsible for the actions or content of third parties, including third-party vendors, advertisers, or other users of the website. If you engage in transactions or interactions with third parties through our website, you do so at your own risk and agree that Baldha Foods will not be held liable for any loss or damage resulting from such interactions.

11. INDEMNIFICATION

By using the Baldha Foods website, you agree to indemnify, defend, and hold harmless Baldha Foods, its affiliates, employees, agents, and licensors from any and all claims, damages, liabilities, losses, and expenses that arise out of or are related to your use of the website or any violation of these Terms and Conditions. This indemnification obligation extends to the following circumstances:

11.1 Breach of Terms

If you breach any provision of these Terms and Conditions, including but not limited to the unauthorized use of the website, content, or products, you agree to indemnify Baldha Foods from any legal actions or claims that result from your breach. This includes any third-party claims that arise as a result of your failure to comply with these Terms.

11.2 Misuse of Content

You agree to hold Baldha Foods harmless from any claims or damages arising from your unauthorized use of any content on our website, including text, images, logos, and other intellectual property. If you use or distribute any content in violation of intellectual property laws or without proper authorization, you are solely responsible for any legal consequences that result, and you will indemnify Baldha Foods against any such claims.

11.3 Third-Party Claims

In the event that a third party brings a claim against Baldha Foods due to your actions—whether in connection with your use of the website, your conduct in relation to other users, or your breach of any of these Terms—you agree to defend Baldha Foods and its affiliates and hold them harmless from all liabilities, expenses, damages, and costs (including attorney’s fees) related to such claims.

11.4 Product Liability and Use

You agree to indemnify Baldha Foods against any claims or damages arising from the improper use of our products or services, including but not limited to any health or safety risks, injuries, or damages caused by the consumption or use of products purchased through our website. This includes any claims related to allergies, side effects, or misuse of our products.

11.5 Violation of Laws or Rights

If you engage in any illegal activities, infringe upon the rights of others, or violate applicable laws while using our website, you agree to hold Baldha Foods harmless from any resulting claims, losses, or legal actions. This also includes any violation of the rights of third parties, such as intellectual property rights, privacy rights, or consumer protection laws.

11.6 Cooperation in Legal Defense

In the event of a claim that requires indemnification under this section, Baldha Foods reserves the right to control the defense and settlement of such claims. However, you agree to cooperate fully with Baldha Foods in defending any claims and to provide any necessary documentation, testimony, or support required for the defense.

12. GOVERNING LAW

These Terms and Conditions are governed by and construed in accordance with the laws of India, specifically the state of Gujarat, without regard to its conflict of law principles. By using our website, you consent to the exclusive jurisdiction and venue of the courts in Rajkot, Gujarat, for any legal actions arising out of or relating to these Terms and Conditions, ensuring that any disputes will be resolved in accordance with the laws of that jurisdiction.

13. CHANGES TO TERMS

Baldha Foods reserves the right to update, modify, or change these Terms and Conditions at any time without prior notice. Any changes to these Terms will become effective immediately upon posting the revised version on our website. It is your responsibility to review these Terms periodically to stay informed of any updates. Your continued use of the website after the changes are posted constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you should cease using the website and its services.

14. MISCELLANEOUS

14.1 Third-Party Terms and Conditions

In addition to these Terms of Use, you agree to comply with any third-party terms and conditions that may apply, such as the terms for bank offers, promotional deals, or brand-specific discounts, where applicable. These third-party offers or services may be accessible through links or promotions embedded in our website or services. You acknowledge that Baldha Foods is not liable for any transactions, issues, or disputes arising from interactions between you and these third parties.

15. CONTACT INFORMATION

For questions or concerns about these Terms and Conditions, please contact us at:

Email: baldhafoods@gmail.com

Phone: +91 76007 81161

By using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

These Terms and Conditions supersede any prior oral or written agreements, terms, or conditions communicated to you by Baldha Foods in relation to the use of our website or services. Any rights or obligations related to the services provided by Baldha Foods are limited to the scope of these Terms. By using the website, you agree that these updated Terms govern your relationship with Baldha Foods in all respects.

14.2 Superseding Previous Terms

Please read these Terms of Use carefully before using or accessing Baldha Foods or availing any Service. If you disagree with any part of these terms, please do not use our website. By using our website or availing any Service, you signify your agreement to be bound by these Terms of Use: